While legal professionals worldwide continue with the adjustment to the ‘new normal’, the necessity of embracing technology for efficient legal practice has been underlined. This was a key takeaway from The Master’s Conference held recently in London. The conference shone a spotlight on an array of significant topics including eDiscovery/eDisclosure, Information Governance, and collaboration among in-house and outside counsel.
The recap of conference discussions, provided by CloudNine, drew attention to the changing dynamics in corporate legal services. The theme of ‘Exceeding Corporate Client Expectations’ was examined within the context of the evolving relationship between corporate in-house and outside counsel.
The first session of the event had Richard Clark from CloudNine as the moderator. He introduced important perspectives on leveraging innovative strategies and tools to improve client management and satisfaction. Two discussions that stood out were led by Janice D’Costa from Meta and Amie Taal from Stratagem Tech. Their insights illuminated new ways of strengthening the professional bond between corporate in-house and outside counsel. D’Costa and Taal highlighted the role of advanced technologies in redefining client interactions and expectations.
eDiscovery/eDisclosure and Information Governance were among the areas where technology showcased significant potential. Improved systems for data storage, accessibility, and security are crucial for both entities as they navigate complex legal terrains. The conference underscored the significance of these systems in meeting and, in some cases, exceeding client expectations.
However, it’s not only about the ‘hard’ aspects like systems and processes; ‘soft’ facets like communication and collaboration also came to the fore. The role of empathy, understanding, and responsiveness in corporate law practice was reiterated. As law firms navigate the demands of a digitized legal landscape, these ‘human’ elements can go a long way in enhancing client relationships.
Hence, The Master’s Conference explored the undeniable significance of continuous learning and adaptation. In an era where technology commands value, its strategic utilization could tilt the scales in favour of those willing to adapt and evolve with the changing tides of the legal services industry.