American Airlines Group Inc. is facing a lawsuit from fifteen litigants from California, Connecticut, Florida, and Texas who allege that a former employee, Joseph Freeman, harassed them through a deliberate “terror campaign.” The plaintiffs claim that Freeman utilized social media, phone calls, and text messages to torment them, allegedly going as far as creating a dossier on the plaintiffs and leveraging their past traumas for his own amusement.
This recent lawsuit raises concerns over how corporations monitor and potentially control the conduct of their employees. However, attorneys representing the plaintiffs suggest that American Airlines might distance itself from Freeman’s alleged actions by claiming that his position within the company did not provide access to customer information. This tactic could play a significant role in their defense strategy.
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