A recent report by the BTI Consulting Group highlights exceptional client service among attorneys at Biglaw firms, according to in-house leaders. This annual ranking, compiled from interviews with over 300 in-house decision-makers at organizations generating more than $700 million in annual revenue, names nearly 300 lawyers as “all-stars” for client service.
In the 2024 list, firms with at least five lawyers hailed for their outstanding client service by in-house clients include:
- Jones Day: 7
- Littler: 7
- Ogletree Deakins: 7
- BakerHostetler: 6
- DLA Piper: 6
- Gibson Dunn: 6
- King & Spalding: 6
- McGuireWoods: 6
- Morgan Lewis: 6
- Carlton Fields: 5
- Faegre Drinker: 5
- Greenberg Traurig: 5
- Latham: 5
Among these top performers, only two attorneys were lauded by multiple clients: Jennifer Battle of Carpenter Lipps and Andrew Wronski of Foley & Lardner.
BTI’s president, Michael Rynowecer, emphasized that clients value lawyers who demonstrate creativity, anticipate their needs, and actively listen, as detailed in Law360’s coverage. Clients reported that these “all stars” are consistently prepared to address new topics or issues that arise unexpectedly, underscoring their client-focused approach.
Further details on the rankings and the methodology can be accessed via the BTI Consulting Group’s official report.