Despite the widespread excitement and significant investments in generative artificial intelligence (AI) over the past year, legal departments are not reaping the expected returns. Many leaders are starting to question the transformative potential of generative AI. However, the issue may not lie with the technology itself but rather with a critical oversight: the lack of a comprehensive reskilling strategy.
The rush to implement generative AI tools without adequately preparing the workforce has led to underutilized technologies and unmet expectations. Without proper training, employees may resist new tools, leading to poor integration and minimal impact on productivity. Despite the allure of immediate efficiency gains, overlooking the human factor and failing to align with broader strategic objectives can cause even the most advanced AI systems to fall short.
Reskilling has emerged as a strategic imperative for organizations aiming to harness generative AI effectively. A Harvard Business Review article notes that 56% of surveyed organizations are actively implementing reskilling programs, recognizing it as essential for securing a competitive advantage by cultivating unique talent and addressing critical skill shortages. The challenge remains to effectively engage employees and align reskilling efforts with business goals.
Effective reskilling in the legal industry involves identifying specific applications of generative AI that can enhance legal practices and creating tailor-made training programs. These initiatives should train employees to understand both the technical functionalities and practical applications of AI tools in daily legal work.
Practical steps include starting small with simple, inexpensive generative AI tools and encouraging employees to experiment. Custom GPTs provide an excellent starting point, allowing for temporary “throwaway GPTs” for specific projects without the pressure of permanent implementation. Pilots with early adopters can help set the stage for broader integration, leveraging the enthusiasm and productivity gains of the initial group to motivate others.
Broadening AI tool adoption across the organization can be achieved by offering generative AI assistants for FAQs, simple non-disclosure agreement creators, and training enablement guides via instant messaging platforms. Simple use cases, such as brainstorming meeting agendas and summarizing benchmarking reports, can help employees gain comfort with the technology and see immediate benefits.
This structured approach ensures that skills developed among employees directly apply to their tasks and challenges. By focusing on reskilling, legal departments can overcome current challenges and unlock the substantial benefits generative AI promises. The journey to effective AI integration begins with small, manageable steps and a commitment to continuous learning and adaptation.