Insurance Australia Group (IAG) has leveraged artificial intelligence to significant effect, reportedly reducing its legal expenses by $20 million. The company, Australia’s third-largest insurer, utilized AI-driven tools such as invoice review, automated case playbooks, and real-time spend tracking to streamline its legal operations. This approach enables IAG to offer law firms detailed guidance on handling cases, as noted by Murtuza Vohra from Morae Global: “What if, instead of just sending a case to a law firm and hoping for the best, you could hand them a playbook outlining the most effective way to handle it? That’s exactly what we did.”
To read more about how IAG utilized artificial intelligence for cost savings, visit the full article on Law.com International.