Aderant, a prominent legal business management software provider, has announced the appointment of Josiah Chaves as its new chief client officer, underscoring its commitment to client success and enhanced experiences. Chaves, who has accumulated 11 years of experience at Aderant, is set to steer the integration of operational teams and amplify client interactions in his new position. This pivotal appointment was revealed today.
Chaves’ journey at Aderant has seen him in various roles, including general manager of business of law solutions, vice president of cloud products, and senior director of Expert Sierra. His efforts have been instrumental in advancing Aderant’s cloud strategy. In his statement upon assuming the new role, Chaves expressed enthusiasm for the trust placed in him by the leadership team. “This role is all about enhancing our clients’ experience and ensuring they can achieve their business outcomes seamlessly with our new capabilities,” he remarked.
The strategic move aligns with Aderant’s long-term objectives to promote continuous growth, innovation, and profitability for its clients. CEO Chris Cartrett emphasized Chaves’ capacity to propel clients upwards, lauding his experience and dedication.
Chaves himself is keen on fostering robust engagements with clients, stating their mission focuses on empowering clients to reach their business goals effortlessly. The new role envisions not only addressing client needs but also ensuring these needs are met smoothly without organizational silos, promising a seamless client experience.
The legal industry, with its evolving landscape and increasing reliance on technology, demands such strategic leadership roles aimed at optimizing client service delivery and success. Aderant’s decision to appoint Chaves reflects a concerted effort to be front and center in this transformative era for legal professionals and law firms alike.