In an antitrust class action claim filed on May 15, consumers have alleged that the American Arbitration Association (AAA) operates as a monopolistic entity within the US consumer arbitration market. The lawsuit, filed by The Consumer Justice Law Firm and Klein & Sheridan, accuses the AAA of creating a “monopolistic second-tiered justice system.” This purported system provides limited options for consumers regarding forums, arbitrators, or rules, reportedly leading to a significant disadvantage for consumers who initiate arbitrations, with claims failing 76% of the time. The lawsuit further highlights that the association allegedly maintains a 94% market share through anticompetitive practices.
For further details, the full lawsuit can be accessed here. A more comprehensive overview is available in the original article published by Law.com.