The adoption of artificial intelligence is accelerating within organizations, yet many dive into AI integration without a clear roadmap for return on investment (ROI). A recent report by Thomson Reuters has highlighted this trend, indicating that while 64% of legal professionals report experiencing ROI from AI, 43% have incorporated it lacking any concrete ROI strategy.
Steven Assie, general manager at Thomson Reuters, pointed out that firms often begin utilizing AI without a strategic plan, opting for approaches such as A/B testing or survey-based assessments to measure time savings and effectiveness. The report further notes that mainland Europe, the Middle East, and Africa are leading the charge in AI investment compared to the U.S., partly due to differing legal systems and billing models which create incentives for technology-driven efficiencies.