EvenUp, a firm specializing in artificial intelligence solutions for personal injury legal practices, unveiled its latest technology offering, Communication Agents, during the National Trial Lawyers Summit in Miami. These AI-powered voice and text assistants are engineered to streamline routine communications in personal injury case management, promising efficiency improvements for law offices.
EvenUp’s cofounder, Saam Mashhad, emphasized the shift in focus from replacing personnel to minimizing friction within workflows. Mashhad questioned the logic of dedicating skilled case managers to mundane tasks. According to company reports, the Communication Agents can save over nine hours per case by eliminating repetitive administrative functions, thus freeing up valuable time for more complex legal work.
The Communication Agents handle a variety of tasks integral to personal injury cases, from initiating insurance claims to checking client treatment statuses and verifying medical balances. Providing service through both voice calls and text messages, the agents work simultaneously across multiple cases, aiming to cut down on delays caused by hold times and phone tag issues.
At Jeffcoat Injury & Car Accident Lawyers, an early adopter of EvenUp’s technology, CFO Dwuan Hammond noted a significant reduction in time spent managing balance verification, resulting in swifter case disbursements. The firm’s disbursement manager, Danielle White, lauded the elimination of bottlenecks previously hindering their process, ultimately enhancing the overall client experience and settlement outcomes.
In conjunction with the Communication Agents, EvenUp rolled out upgrades to its AI Drafts Suite, enhancing its Mirror Mode feature. The improvements aim to bolster consistency in tone and document organization while fostering transparency in draft creation processes. These updates are supplemented by the inclusion of personal injury best practices, manual redaction options, and dynamic exhibit references, enhancing the platform’s utility.
Overall, EvenUp positions its tools as mechanisms for alleviating the repetitive pressures faced by personal injury law firms, enabling these organizations to concentrate on strategic legal endeavors and robust client interactions. More details about these developments can be found here.