Malfunctioning Firewall Causes Statewide 911 Outage in Massachusetts
A malfunctioning firewall implemented by a 911 vendor caused a two-hour outage in the emergency calling system in Massachusetts, affecting residents statewide on Tuesday afternoon. The Massachusetts government reported that Comtech, the state’s 911 vendor, has since applied a technical solution to prevent future occurrences. “A preliminary investigation conducted by the State 911 Department and…