What do your legal clients think of you as an attorney? This is a question that should occupy every attorney’s mind. A recent study by Infotrack may provide some insights that could surprise legal professionals. Infotrack’s survey gathered insights from 1,036 individuals who, over the past year, engaged the services of an attorney or legal aid group. Their opinions have led to some interesting findings. Infotrack’s study addresses these key considerations:
- Clients’ expectations of their legal representation.
- The implications of variables such as case type, age, and the nature of the legal issue on client expectations.
- Clients’ perceptions of their attorneys’ legal and technological proficiency.
- The impact of an attorney’s tech skills on the overall client experience.
Perhaps the report’s central question is whether clients perceive their lawyers as being technologically competent. In an era marked by rapid digital transformation, an attorney’s technological acumen can significantly influence the client experience.
In providing legal services in today’s digital age, law firms and corporate legal departments must continually adapt, not only to keep pace with technological evolutions but also to meet changing client expectations. This study offers valuable insights into client perceptions, which could shape strategies in legal practice and client experience management.