The U.S. Department of Justice (DOJ) has launched “Access DOJ,” an initiative designed to enhance accessibility to its programs and services. The initiative emerges from a drive to simplify access to DOJ’s forms and programs, fostering improved efficiency and effectiveness in its operations.
Acting Associate Attorney General Benjamin C. Mizer highlighted that this initiative will provide pathways for the department to meet the diverse needs of various communities, emphasizing principles of human-centered design. Initiated partly as a response to the 2022 White House Legal Aid Interagency Roundtable Report, Access DOJ aims to make public-facing materials more user-friendly.
Rachel Rossi, director of the Office for Access to Justice, noted the importance of making DOJ materials easy to find, understand, and use, echoing the broader initiative goals of reducing user burdens and enhancing public trust. The department plans to review crime-reporting portals to improve usability as one of its first high-impact projects under Access DOJ.