Law Firms Shift to E-Billing Platforms for Rate Increase Notifications, Frustrating Clients

Law firms are increasingly relying on engagement letters or online e-billing platforms to alert clients of rate increases, moving away from more personalized communication methods such as direct conversations. This trend, which started around a decade ago, often frustrates clients, according to pricing experts and corporate counsel consultants. One firm chair estimates that more than 50% of their firm’s partners now notify clients of rate increases through renewing engagement letters instead of direct communication. For more details, visit Law.com.