An AT&T customer in Texas faced an unexpected billing issue after switching to the company’s FirstNet service. The individual, a first responder by profession, received a shocking bill of $6,223.60, despite expecting his regular monthly charge of around $260.
The situation attracted attention when the man shared his ordeal in a now-deleted post on Reddit. Efforts to resolve the incorrect billing through AT&T’s customer service and their Dallas store were initially unsuccessful.
According to the customer, the surprise bill, dated December 11, was avoided before automatic payment could deduct the amount on December 15. The dispute, which lasted a week, was resolved after the customer reached out to AT&T’s president’s office.
The error stemmed from an exorbitant $2 per megabyte charge for 3,097MB of data usage, contributing to a total of $6,194, alongside a token $5.73 discount, noted as “discount for first responder appreciation.”
In response to the mishap, an AT&T spokesperson acknowledged the error, expressing regret for the inconvenience faced by the customer. The spokesperson assured that the situation was rectified and mentioned that the company is investigating the cause of the system error. For further details, refer to the original report by Ars Technica.