AAA’s Innovation Journey: Embracing Generative AI for Enhanced Dispute Resolution Services
Bridget Mary McCormack, former chief justice of the Michigan Supreme Court, became president and CEO of the American Arbitration Association (AAA), the world’s largest private provider of alternative dispute resolution (ADR) services, last year. McCormack, a vocal advocate for system innovation to broaden access to justice while on the court, has reportedly boosted the AAA’s…